About Tombola – Contact & Company Information
Tombola is one of the longest-running names in UK online bingo, operating under a UK Gambling Commission licence since 2006. This page brings together the company’s background, licensing details and the support channels available to players, based on what the operator itself documents.
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About Tombola
Tombola entered the UK online bingo landscape in 2006 and built its reputation on proprietary software: every game on the platform, from Bingo90 and Bingo75 Lines to Bingo80 and speciality titles such as Pulse, Burst, Blocks and Paper, is developed in-house rather than licensed from third-party studios. Since 2022 the brand has been owned by Flutter Entertainment, one of the largest gambling groups in the world.
The operator’s stated approach centres on affordable play — tickets start from 1p and run up to 50p — combined with strict account safeguards. Deposits are capped through a £300 maximum balance and a weekly net-deposit ceiling, and the site provides responsible gambling tools including net spend limits, deposit/loss caps, session reminders and self-exclusion, alongside links to BeGambleAware. New players are offered a 100% bonus match up to £50 on a minimum £10 first deposit, with 1 Free Play awarded for every £1 (up to 50 Free Plays) and no wagering requirements, so winnings are paid as withdrawable cash. 18+. GambleAware. T&Cs apply.
Company history and background
Founded in 2006 in the United Kingdom, Tombola grew from a dedicated bingo operator into a full in-house gaming platform with native iOS and Android apps alongside a responsive HTML5 web client. The acquisition by Flutter Entertainment in 2022 placed the brand within a group that operates several major international betting and gaming businesses.
Licensing and regulation
Tombola operates with full UK Gambling Commission licensing under Account No. 38613, and holds additional Gibraltar licensing (RGL 052) for its international operations. UK players are therefore covered by the consumer protection standards the UKGC imposes on licence holders.
Mission and values
The operator documents its values around low-stakes accessibility, community-driven chat rooms with UK-based moderators, and safer gambling controls built into the account area. The minimum player age is 18, in line with UK law.
Contact Us
Tombola offers three support channels: live chat, email and a UK freephone line. Live chat operates 24/7, while the freephone number 0800 29 888 73 is staffed from 9 AM to 11 PM. The operator also maintains an extensive FAQ and Help Centre on its website.
- Live chat: available 24/7 through the website and mobile apps, staffed by UK-based chat moderators.
- Email: support@tombola.co.uk for account, payment and general enquiries.
- Freephone: 0800 29 888 73, open daily from 9 AM to 11 PM.
- Help Centre: a self-service FAQ covering common account and game questions.
Player feedback noted in independent reviews suggests it can occasionally take a while to connect to a live agent during busy periods, and some players report that withdrawal processing could be faster — debit card withdrawals take 3-5 banking days, with Apple Pay withdrawals mirroring the processing time of the linked card.
Licensing Information
Tombola is licensed and regulated by the UK Gambling Commission under licence number 38613, with Gibraltar licence RGL 052 covering its international operations. These details can be verified directly on the UKGC public register by searching the account number or the trading name.
| Detail | Information |
|---|---|
| Primary regulator | UK Gambling Commission (United Kingdom) |
| Licence number | 38613 |
| Additional licence | Gibraltar RGL 052 |
| Operator / owner | Flutter Entertainment (since 2022) |
| Established | 2006 |
On the fairness side, all games run on proprietary Tombola software developed in-house, which means the operator controls the full game logic rather than relying on external providers. Transactions are protected by full-site SSL encryption and 3-D Secure 2.0 on card payments, covering deposits made with Visa debit card, Mastercard debit card and Visa Electron, as well as Apple Pay. For an overview of the platform’s games and features, see Tombola Casino. Legal documents are published by the operator: Tombola terms and conditions and the Tombola privacy policy.
Frequently Asked Questions about Tombola
Who operates Tombola casino?
Tombola has been owned by Flutter Entertainment since 2022. The brand itself was established in 2006 in the United Kingdom and operates as a dedicated bingo and in-house games platform, with all titles developed on proprietary Tombola software rather than sourced from third-party providers.
How do I contact Tombola customer support?
Players can reach Tombola via live chat on the website and apps, by email at support@tombola.co.uk, or through the UK freephone line 0800 29 888 73. The operator also runs an extensive FAQ and Help Centre for self-service answers to common questions.
Is Tombola licensed and regulated?
Yes. Tombola holds a full UK Gambling Commission licence, Account No. 38613, plus Gibraltar licence RGL 052 for international operations. UK players can verify the licence on the UKGC public register by searching the account number.
What are Tombola customer service hours?
Live chat is available 24 hours a day, seven days a week, staffed by UK-based chat moderators. The freephone line 0800 29 888 73 operates from 9 AM to 11 PM. Email enquiries via support@tombola.co.uk are handled outside those hours.
For the full picture of the platform, its games and the current welcome offer, visit the operator’s site directly.