Tombola Terms & Conditions
Before registering with Tombola, every player should understand the contractual rules that govern the account, the games and the handling of funds. This independent review summarises the key terms the operator publishes, covering acceptance, eligibility, betting rules and account closure.
Table of contents
General Terms
Tombola operates under a UK Gambling Commission licence (Account No. 38613) and has been part of the UK online bingo landscape since 2006; since 2022 the brand has been owned by Flutter Entertainment. Its terms and conditions form the binding agreement between the player and the operator, and registration is treated as full acceptance of them.
Acceptance of terms
By creating an account, depositing or playing any game, the player confirms they have read and accepted the terms in force at that time. Tombola documents that it may amend these terms, and continued use of the account after changes are notified constitutes acceptance of the revised version. Players who do not agree with an amendment should stop using the account and request closure.
Eligibility and age requirements
Only players aged 18 or over may open an account, and the operator runs identity and age verification checks in line with UK Gambling Commission requirements. Accounts must be registered in the player’s own name, with accurate personal details, and deposits must come from payment instruments belonging to the account holder — Visa debit card, Mastercard debit card, Visa Electron or Apple Pay. One account per person is permitted.
Account responsibilities
- Keep login credentials confidential; activity on a correctly authenticated account is generally treated as the player’s own.
- Provide accurate personal information and update it when it changes.
- Complete verification (KYC) checks when requested; failure to do so can restrict deposits, play or withdrawals.
- Respect account limits set by the operator, including the £300 maximum balance and the weekly net-deposit ceiling.
- Use the account for personal, recreational play only — no commercial use, collusion or exploitation of software faults.
For details on how personal data submitted during verification is handled, the related page is: Tombola privacy policy.
Betting Rules
Tombola’s betting rules cover how games are played, how outcomes are determined and how irregularities are handled. All games are developed in-house on proprietary Tombola software — including Bingo90, Bingo75 Lines and Bingo80, plus speciality titles such as Pulse, Burst, Blocks and Paper — with ticket prices from 1p up to 50p.
Game rules and fairness
Each game carries its own rules, displayed in the game client on the native iOS and Android apps and the responsive HTML5 web client. Outcomes are produced by the operator’s own systems, and Tombola documents that malfunction voids affected plays and payouts. Once a ticket is confirmed for a bingo game, the stake is committed; tickets purchased in error before a game starts should be raised with support immediately.
Bonus terms reference
Promotional play is governed by separate bonus terms. The welcome offer is a 100% bonus match up to £50 on a minimum £10 first deposit, with 1 Free Play awarded for every £1 (up to 50 Free Plays); first deposit only, T&Cs apply, and there are no wagering requirements — winnings are paid as withdrawable cash. Players must be 18 or over, and GambleAware resources are signposted throughout the site. Occasional £5 FREE code promotions are offered to new players and through the Playmates referral programme, each with its own stated conditions.
Dispute resolution
Complaints should first be raised with Tombola’s support team, available 24/7 via live chat and email (support@tombola.co.uk) and on the UK freephone line 0800 29 888 73 between 9 AM and 11 PM. If a dispute cannot be resolved internally, UK-licensed operators are required to offer access to an approved Alternative Dispute Resolution body, and players retain the right to raise concerns with the UK Gambling Commission regarding licence conduct.
Account Closure & Suspension
Either party can end the account relationship, but the conditions differ. Players may close an account at any time, while Tombola reserves contractual rights to suspend or close accounts where its terms are breached or where regulatory obligations require it.
Voluntary account closure
A player can request closure at any time through the account settings or by contacting support. Any remaining withdrawable balance is returned via the registered payment method — debit card withdrawals take 3-5 banking days, while Apple Pay withdrawals mirror the processing time of the linked card — subject to completed verification. Players considering a break for gambling-related reasons can instead use the safer gambling tools described here: Tombola responsible gambling.
Operator rights to suspend accounts
Tombola documents the right to suspend or restrict an account where it reasonably suspects:
- Breach of the terms and conditions, including duplicate accounts or false registration details.
- Fraudulent, collusive or abusive play, or exploitation of software errors.
- Deposits from payment instruments not belonging to the account holder.
- Failed or refused age and identity verification.
- Activity that triggers obligations under anti-money laundering or safer gambling rules.
During suspension, deposits and play are blocked while the operator investigates; legitimately owed balances are handled in line with the terms once the review concludes.
Dormant account policy
Accounts with no login or transaction activity over an extended period are treated as dormant. UK licence conditions require operators to make reasonable efforts to contact the account holder and return any remaining balance before applying any dormancy treatment, so players who stop playing should withdraw funds proactively rather than leave them sitting in an inactive account.
Frequently Asked Questions about Tombola
What are the main terms of using Tombola?
Players must be 18 or over, hold a single account in their own name, deposit only from their own Visa debit card, Mastercard debit card, Visa Electron or Apple Pay, and complete verification when requested. Using the site constitutes acceptance of the full terms, which the UK Gambling Commission-licensed operator (Account No. 38613) may amend with notice.
Can Tombola close my account?
Yes. The operator reserves the right to suspend or close accounts where it suspects a breach of terms, fraudulent or abusive play, failed verification, or where regulatory obligations require action. Legitimately owed withdrawable balances are returned once any investigation is completed, in accordance with the published terms.
What happens if I violate Tombola terms?
Consequences depend on severity: minor issues may prompt a warning or a request to verify details, while serious breaches — such as duplicate accounts, collusion or use of someone else’s payment card — can lead to suspension, voided winnings from the irregular activity and permanent closure. Malfunction-affected plays and payouts are voided under the game rules.
How do I close my Tombola account?
Request closure through the account settings or by contacting support via 24/7 live chat, email or the freephone line. Withdraw any remaining balance first; debit card withdrawals take 3-5 banking days. Players closing for gambling-related reasons should consider self-exclusion instead, which blocks reopening for the chosen period.
Understanding these terms makes registration a straightforward decision: the rules are clear, the UK licence is verifiable, and balances are never locked behind wagering on the welcome offer.